Shipping policy
We're committed to getting your order to you as efficiently as possible while keeping your purchase discreet.
Because products may be fulfilled from different distribution locations, shipping times can vary depending on the item, destination, carrier, and availability.
Order Processing
Orders are processed after they are placed.
Please allow approximately 1–5 business days for order processing before your package enters transit.
Processing time can vary by product.
During periods of unusually high order volume, holidays, or other circumstances outside our control, processing may take longer.
Delivery Times
After processing, delivery times depend on the destination, shipping method, carrier, and individual product.
Typical delivery estimates are provided on the applicable product page and/or during checkout.
Estimated delivery times are estimates, not guaranteed delivery dates.
Some orders may arrive earlier, while others may take longer due to carrier delays, customs processing, weather, holidays, or other circumstances outside our control.
Tracking Information
When tracking is available, tracking information will be sent to the email address provided with your order.
Please allow some time for tracking information to update after the package enters transit.
It is normal for tracking to take a few days to show its first movement.
Once a package has been transferred to the shipping carrier, delivery timing is controlled by the carrier.
Multiple Items in One Order
If your order contains multiple products, items may occasionally arrive in separate packages.
This can happen when products are processed or shipped separately.
If you receive one package while another item from the same order is still in transit, please check the tracking information provided for your remaining shipment.
Discreet Packaging
We understand that privacy matters.
Orders are shipped in discreet packaging without unnecessary product descriptions displayed on the outside of the package.
Your privacy is important to us.
Incorrect Shipping Address
Please carefully verify your shipping address before completing checkout.
Orders cannot be canceled after they are placed.
If you discover that your shipping address is incorrect after placing your order, contact us immediately at:
While we cannot guarantee that an address can be changed after an order is placed, we'll review the situation and let you know whether any options are available.
Lost or Delayed Packages
If tracking shows that your package is still in transit, please allow additional time for the carrier to complete delivery.
Shipping delays can occur because of:
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Carrier volume
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Weather
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Holidays
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Customs processing
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Incorrect or incomplete address information
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Transportation disruptions
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Other circumstances outside our control
If your package appears to be significantly delayed or tracking has stopped updating, contact us at:
and include your order number and tracking information.
We'll review the shipment and help determine the appropriate next step.
Delivered but Not Received
If tracking shows that your package has been delivered but you cannot locate it, first check:
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Your mailbox
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Your front door or usual delivery location
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Around your property
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With household members
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With neighbors
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Any building mailroom or reception area
You may also wish to contact the carrier directly using the tracking information provided.
If you still cannot locate your package, contact us at info@menshapewearshop.com with your order number and tracking information.
Customs & Import Charges
For international orders, customs procedures, duties, taxes, or other import-related charges may apply depending on the destination country.
Any applicable charges imposed by the destination country or its authorities are the responsibility of the customer.
Customs processing may also affect delivery times.
Address Accuracy
Mens Shapewear is not responsible for delivery issues caused by an incorrect or incomplete shipping address entered during checkout.
Please carefully review your information before placing your order.
Shipping Questions
If you have a question about an order or shipment, contact us at:
Please include your order number whenever possible so we can assist you more quickly.
Before You Order
Please remember:
Orders cannot be canceled after they are placed.
Shipping estimates are not guaranteed delivery dates.
Some orders may arrive in separate packages.
And approved refunds under our Returns & Refunds Policy are provided as store credit only.